A sustained surge of online shopping is sending the logistics sector soaring, retail giants are hiring (for now), and the tech industry is well-positioned to outlast the crisis. On the other hand, many brick & mortar stores, restaurants, airlines, and hospitality businesses are experiencing devastating economic downturn.
There is however a consistent shift happening in all industries across the globe. A magnifying glass is being held over business models, bringing in to focus the virus-susceptible element present in the production, consumption, and experience equation. It is clear a new human-centric climate is emerging. One that will require some companies to pivot and others to right-size their scale of production, but all to invariably adopt a people-first strategy that governs their go-forward plan.
"A strategic change means nothing if the people experiencing it can't see it, feel it and know it personally."
- AHG, APRIL 2020