In 2020, a magnifying glass was held over businesses and the concept of "essentialness". Operational models have been adjusted, bringing into focus (the virus-susceptible) human element present in the production, consumption, and experience equation. It is clear a new human-centric climate is emerging. One that will require some companies to pivot and others to right-size their network, but all to invariably adopt new technologies and a people-first strategy that governs their go-forward plans.
"A strategic change means nothing if the people experiencing it can't see it, feel it and know it, personally."
- GILMORE, APRIL 2020